Refunds & Exchanges

We have a simple, no fuss returns policy.  You can return items up to 30 days from the purchase date, so if you need to return items for any reason here’s what to do.

Please return your unwanted garment to:

Portofino Australia Pty Ltd
PO Box 6383
Fairfield Gardens  Qld 4103

If you need to exchange a size please contact us by either emailing us or ringing so that we can ensure that we have your size. Please post the garment back by normal mail, and enclose a letter telling us what you want us to do. We are happy to cover the price of postage to you for exchanges; however you will need to pay for the postage back to us.

Faulty Items.

All items are inspected prior to posting, however if you believe your garment has a fault, please specify this when returning it to us. We will reimburse your return postage on any faulty or incorrect items received.

We are happy to issue you with a refund in the case of a manufacturing fault.

Postal Address

PO Box 6383

Fairfield Gardens

QLD 4103

Contact

07 3844 0624
info@portofinofashion.com.au

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